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Version: v25.07.31

Terminal

The Terminal feature, available within the CE Device, is a powerful tool designed for system administrators and experienced users. It provides direct, in-depth access to the command line of your managed devices, making system management, configuration checking, and complex troubleshooting more efficient.

Key Benefits:

  • Direct Command Line Access: Interact with the device's operating system using familiar command-line commands.
  • No Separate Connection Required: Eliminates the need to use and configure separate tools like SSH clients or serial connections. Everything is handled directly through the CE device .
  • Streamlined Management: Perform advanced tasks, check detailed settings, and troubleshoot issues quickly from a single console.

Accessing Terminal​

There are two primary methods to open the Terminal for a selected CE Device:

Method 1: Direct Access from the Device Listing Grid​

This is the fastest way to open a terminal directly from the list of managed CE devices.

  • Find a specific CE device in the listing grid.

  • Go to the terminal on the right side of the device row and click on it as shown in the image.

    Figure image2: grid action image

  • Clicking on it will open the terminal.

    Figure image3: open the terminal

Method 2: Access from the Device Details Page​

  • Go to the Login > CE Device > [Select CE] > Terminal

    Figure image1: Terminal access image

terminal-warning

The Terminal can only be accessed when the device is online. If the device is offline, the Terminal will not open.

Important Notes for Users​

  • Terminal access should be used carefully and only by trained users
  • Incorrect commands may impact device performance or connectivity
  • Always verify commands before execution
  • System audit logs may record terminal activity (if enabled)
  • Only users with the required permissions/roles can access the Terminal
  • If the device disconnects during a session, your terminal session will be closed
  • Avoid running destructive or experimental commands on production devices
  • Use configuration-level changes only when necessary and approved
  • If unsure, contact your system administrator before proceeding

FAQs​

Q1: Which reasons can cause the terminal not to open

Server problem: If the backend server is down or not responding, Whitelist error: When access is blocked due to missing or incorrect whitelisting, Service issue: Required services may not be running properly, Config update pending: If the latest configuration hasn’t been applied yet, General server issue: Other connectivity or system-level problems.

Q2: Can multiple users use the Terminal at the same time?

No. The Terminal session is designed for single‑user access at a time. If another user is already using the Terminal for that CE device, additional users will not be able to open a simultaneous session. This prevents configuration conflicts, command overlap, and accidental changes that could occur if multiple users interacted with the same device at once.