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Replace CE

When a customer equipment (CE) device experiences a problem or failure, a replacement process can be initiated to ensure continuity of service. This process includes registering the new CE device, applying the previous device's configuration, and completing a seamless transition. This guide provides step-by-step instructions for replacing a CE device and completing login, navigation and replacement details.

Replacement Process​

Log in to the Platform​

  • Access the platform and authenticate your credentials to gain access to the device management dashboard.
  • Access the CE Device Menu from the main dashboard.
  • Select the Unassigned tab to view devices eligible for replacement.

Initiate CE Replacement​

  • If the user wants to replace the CE device, select the Replace CE icon located on the right side of the device.

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Enter Replacement Details​

  • Complete the following fields:

    • Select Organization: Select the relevant organization from the drop-down list.
    • Select CE Device to Replace: Select the defective CE device from the selected organization.
    • Click Replace to finalize the process.
    orgnization

    Only devices associated with the selected organization will be visible.

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Execute Replacement​

  • Upon successful replacement, a message will appear on the screen Device is replaced successfully.

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    FAQ​

    Q:1 How to replace CE when configured with provisionedConfig?

    Q:2 Can CE be replaced with different type of CE model?

    Q:3 Can CE be replaced successfully if old CE is still online?

    Q:4 How to get CE listed in the "Unassigned" list?